Terms & Conditions

Castle Bingo ("we," "us" or "our") operates the online bingo and casino platform accessible through our website, mobile application, or other digital mediums (the "Platform"). By accessing and using the Platform, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.

Acceptance of the Terms

1. These Terms & Conditions form a binding agreement between you and Castle Bingo.
2. By creating an account on our Platform or placing any bets, wagers, or other transactions (each, a "Transaction") through it, you confirm that you have read, understand, and agree to be bound by these Terms & Conditions.
3. We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Eligibility Requirements

1. You must be at least 18 years old (or such higher minimum age as may be required in your jurisdiction) to use our Platform and participate in Transactions.
2. By providing information about yourself when creating an account, you represent that all the details are true, accurate, complete, and not misleading.

Geographic Restrictions

1. We do not offer services or allow access from jurisdictions where online gambling is prohibited or restricted by law.
2. Your country of residence must be supported by our licensing agreements with relevant regulatory authorities.

Account Registration Rules

1. You may only create one account per person, unless approved in writing by us for specific circumstances.
2. All personal details provided during registration must match the information on file with your financial institution or other relevant third-party providers.
3. If you choose to provide sensitive personal data (e.g., ID documents), it will be used solely to verify and protect our Platform's integrity.

Account Security Responsibilities

1. You are responsible for maintaining the confidentiality of your account login credentials, including passwords and security answers.
2. Please notify us immediately in case of unauthorized access or other potential vulnerabilities.
3. We reserve the right to request additional identity verification at any time to ensure account protection.

Login Credentials and Password Protection

1. Your account is secure when you enter correct login details (username and password).
2. Never share your login credentials with anyone, including friends, family members, or unauthorized service providers.
3. If you suspect a security breach or possible identity theft due to shared login information, immediately change your password.

Restricted Behaviour and Prohibited Activities

1. Interfere with or disrupt the normal functioning of our Platform in any manner, including but not limited to hacking, phishing, scraping, crawling, spamming, etc.
2. Attempt to reverse-engineer or access code behind our games without prior written consent from us.
3. Use your account for betting on events where an inside influence or advantage may have been gained (e.g., insider information).
4. Infringe any applicable laws and regulations governing online gaming in your jurisdiction.

Multi-Accounting and Fraud Prevention

1. We reserve the right to restrict, suspend or close multiple accounts linked to a single individual for purposes of preventing fraud.
2. Transactions originating from suspicious accounts will be voided at our sole discretion without prior notice.
3. You are fully liable for all losses incurred as a result of your involvement in any form of multi-accounting and/or fraudulent activity.

Bonus and Promotion Rules

1. By participating in promotional offers (including free spins, bonus money, loyalty points), you confirm that such activities do not breach these Terms & Conditions.
2. Wager requirements attached to bonuses must be fulfilled within the specified period for those specific rewards to remain valid.
3. Withdrawal of winnings from promotions may incur processing fees as stated by us.

Wagering and Gameplay Conditions

1. By participating in our Games, you acknowledge understanding their inherent risks, house edge, and potential payouts.
2. You must comply with all wager limits set forth during gameplay (e.g., minimum bets).
3. Certain games might not be playable on specific devices or browsers due to compatibility issues.

Bonus Abuse Prevention

1. Multiple account creation for bonus accumulation is strictly prohibited.
2. If we suspect you of attempting to manipulate bonuses through multiple accounts, fake information, and/or other tactics, your entire profile will be reviewed for compliance with our anti-fraud policies, resulting in suspension or removal from the platform.

Responsible Gambling Expectations

1. Please play responsibly by setting realistic bankrolls and deposit limits.
2. Take regular breaks to manage your time spent on gaming activities.
3. Reach out if you feel that problem gambling is affecting you or a loved one – we offer support services via dedicated contact channels.

Self-Exclusion and Account Restrictions

1. You may choose to exclude yourself from our Platform for any length of time not exceeding six months at first attempt, after which you'll need an official document confirming your reasons.
2. During self-exclusion periods, all attempts to log in or participate in Transactions will be treated as a breach of these Terms & Conditions.

Game Fairness and RNG Systems

1. We utilize Random Number Generators (RNGs) that guarantee each spin/round/draw is fully independent and unpredictable.
2. Our software providers ensure the integrity, randomness, and unpredictability of all gaming outcomes through regular audits by third-party agencies like eCogra.

Technical Interruptions or Voided Gameplay

1. We're committed to continuous service and game availability but acknowledge that technical issues may arise from external factors beyond our control.
2. In such cases, gameplay data will be preserved when possible; otherwise, affected players' profiles might receive partial refunds at our discretion.

Suspension or Closure of Accounts

1. You authorize Castle Bingo to restrict access to your account if we suspect you've engaged in fraudulent activity, breach of these Terms & Conditions, or any other type of abuse.
2. Before proceeding with closure, where permitted by applicable law, a formal warning will be sent via registered mail (email) providing details on alleged wrongdoing and right to reply.

Intellectual Property and Platform Ownership

1. All content on the Platform, including text, images, animations, games, software codes, music, sound effects, logos, trademarks, brands, domain names, are owned by us or our affiliated companies and partners.
2. You do not acquire any rights whatsoever to any intellectual property by participating in Transactions.

Limitation of Liability

1. Castle Bingo provides no warranties (express or implied) regarding the accuracy, completeness, effectiveness of information on its Platform.
2. To the fullest extent permissible under applicable law, we limit liability for damages arising from our negligence and/or other reasons beyond control to reasonable compensation per month of continuous breach.

Modification of Terms

1. These Terms & Conditions can be updated by Castle Bingo without prior notification; it's your responsibility to review them regularly.
2. You agree that material changes will take effect immediately upon publishing the updated Terms on our website/platform unless specifically stated otherwise in writing.

Contact or Support Guidance

1. For assistance with any question regarding these Terms, you may contact us.
2. Our customer care team operates during specific hours as communicated separately; outside those times, responses will be given upon return.

By accessing and using our Platform, you accept the terms outlined in this document. If at any point we need to update or change anything related to these Terms & Conditions, please check back for changes periodically and follow instructions on updates accordingly. We strive to create an enjoyable gaming experience that prioritizes fairness and player safety; however, due to factors beyond our control (such as legislation), modifications may become necessary – all in efforts towards better serving you. Thank you!